Alpin Haus RV

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Reviews about Alpin Haus RV

• Ken Thompson
  ★ ★ ★ ★ ★
  Ed Smith is the single reason we purchased our Grand Design travel trailer. We had no intention of purchasing that day, he fostered a bond with us, we talked NASCAR and then under no pressure came to a agreement for a fair price. He goes the extra mile and for a year, I get his monthly newsletter and makes sure to follow-up. When we are ready to upgrade he will be our first call.
  
  Mark Hendershot did the financing and tried to overcome objections when we didn't want the extended warranty. He was friendly about it and commutative through the buying process. It did not feel sleezy like some auto dealerships.
  
  Brandon in service is quite possibly one of the more refreshing people in the industry. He has proactively followed up with issues we had, pointed out defects that I didn't notice before they became a larger issue. He is always happy and cheerful, literally the reason I go out of my way to bring it back to them for service.
  
  The only ding I could give them is the lady that manages the service department. Someone needs to give he a attitude adjustment. Three times I have been there and she has a condescending tone while lecturing employees in a patronizing way. Does she not realize I can hear the radio and what she is belching in the service department?!
  
  Seems that Grand Design has a quality dealer in Alpin Haus!

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